Q: What Russian food products do you offer?
A: We offer a wide range of authentic Russian food, including chocolates & candies (like Alenka, Babayevsky), condensed milk, waffles, cereals like buckwheat, sunflower oil, canned fish, and much more!
Q: Do you have any Russian drinks?
A: Yes! We stock traditional Russian beverages like kvass, mors, and a selection of famous Russian alcoholic drinks.
Q: What non-food Russian products can I find?
A: Our selection includes iconic Russian cosmetics and perfumes (like Novaya Zarya, Krasnaya Moskva), household goods, and other unique items that represent the best of Russian craftsmanship.
Q: Are your products authentic and imported directly from Russia?
A: Absolutely. We work directly with Russian manufacturers and official distributors to guarantee 100% authenticity and quality.
Q: Do you deliver across all of India?
A: Yes, we ship to all major cities and states across India. Delivery times and charges may vary depending on your location.
Q: What are the delivery times and costs?
A: Delivery times typically range from 3 to 7 business days. Costs are calculated at checkout based on your order's size and destination. We often have special offers for free shipping on larger orders!
Q: The product I received has a label in Russian. How can I understand it?
A: We ensure that all mandatory information, including expiry date, ingredients, and usage instructions, is provided in English on a separate sticker on the product.
Q: How can I check the expiry date of the products?
A: The expiry or "best before" date is clearly printed on the packaging. For your convenience, we also add an English-language sticker with this crucial information.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and other popular Indian payment gateways for a secure and convenient checkout.
Q: Is it safe to use my credit card on your website?
A: Yes, completely. Our website uses SSL encryption to protect all your personal and financial data, ensuring a safe transaction.
Q: What if I am not satisfied with my order or receive a damaged product?
A: Your satisfaction is our priority. Please contact our customer support team within [X] days of delivery, and we will happily assist you with a return or exchange for damaged or defective items.
Q: How can I contact customer service?
A: You can reach us via email at madeinrussiain@gmail.com or by phone at [phone number] during our business hours. We're always happy to help!